TECHNICAL QUESTIONS

'Getting the First 50 Clients'

Downloading RealPlayer 8 Basic

For Windows 98 and above, click here.

And if RealPlayer has recently changed the links, then visit www.real.com , and look for 'Free RealOne Player'. I last saw it in the very top right hand corner of the main page. But they are very tricky and make it harder to find all the time. They will try to sell you the paid version which is called RealOne Player Plus. Don't fall for the 'Fourteen Day Free Trial' but keep looking for the link that says: Free RealOne Player. Even when you click on this, they will try and sell you the paid version. Look to the right of the screen for 'RealOne Player' with no Plus after it.)

Downloading Windows Media Player

For all free versions of WMP, click here.

Technical Questions

Please note that other than the brief guidelines on this page, I do not provide technical support for real audio. However, the following may help. It's very useful to be able to listen to streaming audio over the internet. If you have not been able to do that in the past, then I strongly recommend you make the effort now to get it running on your computer.

1) If you believe your problem is with the RealPlayer, then you might like to try their Frequently Asked Questions. If you are using Windows Media player, try here or here.

2) If this does not resolve the problem, I suggest you contact your local IT expert to get the capability on your computer. It's worth it.

3) If you can normally listen to real audio, it may simply be that traffic on the internet is heavy at the moment. In this case, wait a few hours and try again.

4) If the recording keeps stopping and starting, try shutting down all applications except your browser and Real Player (this frees up memory). If this doesn't work, again it might be internet traffic, and you might like to try again in a few hours.

5) If you have a firewall, it can cause problems with streaming audio. I suggest you shut it down just to listen to the recording. Alternatively, there is supposed to be a way to configure real audio to use HTTP only (although I haven't been able to do it).

I hope this helps. Trust me - these days it's important to be able to listen to real audio on the internet. So it's worth the effort.

Regards,

David Wood